Terms of Service

1. Who we are

Singuse is operated by Singuse LLC ("Singuse", "we", "us"). For users located in Peru, the service is provided by Siulrac S.A.C., which acts as the responsible entity under Peruvian law. References to Singuse include both entities as applicable.

Contact: [email protected].

2. Acceptance

By creating an account, continuing as a guest or otherwise using singuse.com and its apps (the "Service"), you agree to these Terms and to our Privacy Policy and Cookie Policy. If you use Singuse on behalf of a company or team, you confirm you are authorised to bind it, and "you" includes that organisation.

You must be at least 18 years old (or the age of majority where you live) to use Singuse.

3. What Singuse does

Singuse is an AI work platform. From a single conversation it can: answer and reason; research the web and read pages; operate an isolated browser to navigate websites and complete multi-step tasks; run a sandboxed "Singuse Computer" to write and execute code and host web apps you ask it to build; analyse and create files (PDF, DOCX, XLSX, PPTX, CSV, images); generate images and video; create agents, tasks, schedules, projects and team workspaces; and use applications you connect (Google, Microsoft, Slack, GitHub, Notion and others) or MCP servers you add.

Singuse routes requests to third-party AI models (currently from OpenAI, Anthropic, Google, OpenRouter, fal.ai and BytePlus). Models change over time; we may add, replace or remove models, tools and features at any time.

4. Accounts and guests

Keep your credentials confidential and tell us promptly about any unauthorised use. You are responsible for activity under your account and workspaces.

Guest sessions are limited, temporary and may be deleted at any time. Create an account to keep conversations, files, agents and credits.

Team and Business workspaces are administered by their owners and admins, who can see shared conversations, files, agents, usage and audit logs within that workspace, and can set permissions and approval policies that apply to you there.

5. Credits, plans and payments

Everything Singuse does consumes credits: AI inference, reasoning effort, web research, browser and computer time, file processing, image/video generation, agent and scheduled runs, and external tool calls. Credit prices per operation are shown in the app and may change; we show an estimate before expensive work and the exact usage afterwards. Credit accounting is performed server-side and is final except in case of a verified error.

Plans (Free, Plus, Pro, Business) include monthly credits and capabilities described at /pricing. Subscriptions renew automatically each period until cancelled from Settings → Plans & billing; cancellation takes effect at the end of the paid period. Credit packs are prepaid, non-refundable and do not expire; unused monthly credits roll over only while a plan is active.

Payments are processed by third parties (PayPal, NOWPayments, Cryptomus). We never store full card numbers. Crypto payments are final once confirmed on-chain. Prices exclude taxes unless stated; you are responsible for applicable taxes.

Refunds: where required by law, or if a paid feature was unavailable for a prolonged period due to our fault, contact [email protected] within 14 days.

6. Acceptable use

You agree not to use Singuse to:

• break the law, infringe intellectual-property, privacy or publicity rights, or violate the terms of any website or service Singuse accesses on your behalf;
• bypass CAPTCHAs, bot protections, rate limits, paywalls, access controls or security measures · Singuse pauses and hands control to you instead of evading them;
• send spam, scrape personal data at scale, harass, defame, or generate illegal, sexual content involving minors, or content designed to deceive (e.g. impersonation, fraud);
• create malware, attack systems, mine cryptocurrency or run abusive workloads in the Singuse Computer or browser;
• resell, sublicense or time-share the Service, or extract models, prompts or data to build competing products;
• store or process data you have no right to share, including regulated health or financial data without appropriate agreements.

We may throttle, pause, or terminate accounts that breach these rules, and we may report unlawful activity.

7. Browser, computer and automation

When Singuse browses, fills forms, downloads, uploads, runs code or connects apps, it does so as your agent and on your instructions. You are responsible for the actions you authorise and for complying with the terms of every third-party site or app involved.

Sensitive actions (purchases, submissions, sending messages, deleting data, payments, account creation) require your explicit approval unless you or your workspace admin have configured a policy that allows them. Review approval requests carefully; approved actions cannot be undone by Singuse.

Browser sessions, computer sandboxes and scheduled tasks are isolated per user and workspace, limited by plan (CPU, memory, idle time, concurrency) and may be paused or stopped to protect the platform. Background and scheduled work continues while you are away and consumes credits accordingly; set budgets on agents and tasks to control spend.

Credentials saved in the Secure Store / vault are encrypted and injected into the browser without being shown to the AI model. Never store credentials you are not entitled to use.

8. Your content and outputs

You keep ownership of what you upload and of the prompts you write ("Inputs"). You grant Singuse a worldwide, non-exclusive licence to host, process, transmit and display Inputs solely to provide and secure the Service and to comply with law.

Subject to these Terms, Singuse assigns to you its rights in the text, files, code, images and other results it generates for you ("Outputs"). Outputs may not be unique and may be similar to Outputs for other users; we make no claim over such similar content.

AI output can be wrong, incomplete or biased. Always review important results · legal, medical, financial, safety or code that goes to production · before relying on them. Singuse is not a substitute for professional advice.

Shared workspaces: content you add to a team workspace is visible to its members according to their roles. Agents, knowledge and files you share stay available to the workspace unless removed by someone with permission.

9. Connected apps and MCP

Connecting an app grants Singuse the scopes you approve during OAuth. You can revoke access at any time from Settings → Apps or from the provider. Third-party apps and MCP servers are governed by their own terms; we are not responsible for their content, availability or actions. Only connect MCP servers you trust: they can see the data you route through them.

10. Intellectual property

The Service, its software, design, trademarks (including "Singuse" and the eclipse logo) and documentation belong to Singuse LLC or its licensors. Except for the rights expressly granted here, no licence is granted. Feedback you give us may be used without obligation to you.

11. Suspension and termination

You can delete your account at any time from Settings. We may suspend or terminate access for breach of these Terms, security risks, non-payment, legal requirements or prolonged inactivity of guest accounts. Upon termination your right to use the Service ends; Sections 5–8, 12–14 survive. We will provide a reasonable opportunity to export your data unless prohibited by law or the termination is due to serious abuse.

12. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE". TO THE FULLEST EXTENT PERMITTED BY LAW WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY AND NON-INFRINGEMENT. We do not warrant that AI outputs are accurate, that automated actions will succeed, or that the Service will be uninterrupted or error-free. Nothing here limits rights you have as a consumer that cannot be excluded.

13. Limitation of liability

TO THE EXTENT PERMITTED BY LAW, SINGUSE AND ITS AFFILIATES ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, LOSS OF PROFITS, DATA OR GOODWILL, OR FOR ACTIONS TAKEN BY THE SERVICE ON YOUR INSTRUCTIONS OR UNDER YOUR APPROVAL. OUR TOTAL LIABILITY FOR ANY CLAIM IS LIMITED TO THE GREATER OF THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM OR USD 100.

You will indemnify Singuse against claims arising from your Inputs, your use of connected apps, or your breach of these Terms or of third-party terms.

14. Governing law and disputes

For users outside Peru: these Terms are governed by the laws of the United States and of the state where Singuse LLC is organised, without regard to conflict-of-law rules; disputes are submitted to the competent courts there, unless mandatory consumer law gives you the right to sue where you live.

For users in Peru: these Terms are governed by the laws of the Republic of Peru, the responsible provider is Siulrac S.A.C., and disputes are submitted to the courts of Lima. Consumers keep all rights under the Código de Protección y Defensa del Consumidor (Ley 29571), including the Libro de Reclamaciones available on request at [email protected].

Before filing a claim, please contact us; most issues can be resolved quickly.

15. Changes

We may update these Terms. Material changes will be announced in the app or by email at least 14 days before they take effect (immediately for legal or security reasons). Continued use after the effective date means you accept the new Terms.